Managed helpdesk
L1 and L2 end-user support, with every request tracked to closure.
Managed IT services.
Proactive IT management that prevents problems before they slow you down, for one predictable monthly fee.
Monitored around the clockProtected and patched
01Managed IT Services
Your complete IT department, without the overhead.
We monitor, maintain and manage your servers, devices, network and users, so you get enterprise-level IT without hiring a full in-house team.
02By the numbers
Proven on Befree's own IT
20+IT professionals
13Befree business locations managed: 10 in India, 2 in Australia and 1 in the UK
Almost zerodowntime, with no security incidents
We manage end-to-end IT infrastructure and cybersecurity for the Befree group. Your environment gets the same team and the same controls.
03What's included
What's included
Network management
LAN, WAN and internet leased lines (ILL), firewalls, Wi-Fi and switches configured and supported.
Server infrastructure
Planning, deployment, monitoring and management, on premises and in AWS (EC2 instances and storage).
Microsoft 365 and Google Workspace
Accounts, licences, security settings and costs kept under control.
Endpoint and gateway security
Antivirus on devices and servers, patch management, hardening and firewall management.
Backup and disaster recovery
Cloud and on-premises backups, regular restore tests, and a business continuity plan prepared and executed.
SSO and password management
One sign-in for every app with BeSecure, plus managed password policies.
Financial software support
Support for the accounting and finance applications your team runs every day.
Vulnerability assessment and penetration testing
Regular testing to find weaknesses before attackers do.
New business location setup
Budget projection, partner evaluation and onboarding, and coordination through to project closure.
Procurement and budget management
Annual IT budget and expense management, with vendor evaluation and negotiation.
Security awareness training
Regular staff sessions and awareness emails on current cyber threats.
Monitoring and alerting
Servers, network and devices watched continuously.
IT strategy and project management
Quarterly reviews, a technology roadmap and end-to-end project management.
04Outcomes
Benefits
Less downtime
Issues fixed before users notice.
Predictable costs
Fixed per-user or per-device pricing.
Stronger security
Patching and monitoring close common attack paths.
Strategic guidance
IT spend tied to business goals.
FAQ
Frequently asked questions
Short answers to common questions.
Still have a question?
Talk to a specialist. We reply within one business day.
Ask us a questionor call 1300 873 733What is a managed IT service?
An outsourced team proactively manages your IT for a fixed monthly fee instead of charging per fix.
How is pricing calculated?
Per user or per device, based on the plan you choose.
Is on-site support included?
Remote support is standard; on-site visits depend on your plan.
Compliance
Your data, handled properly
Befree is ISO 27001 certified and GDPR compliant. We handle personal information under the Privacy Act 1988 and the Australian Privacy Principles, and under UK GDPR for UK clients. Sensitive fields, such as tax file numbers, are masked before they reach any AI model. Every AI workflow keeps a person reviewing decisions that touch a ledger, a client or a lending outcome.
Next step
Stop fighting IT fires.
We'll look at the work, the systems and the risks, and tell you what we'd fix first.
- Free 30-minute assessment
- A written view within a week
- Reply within one business day