A Befree Global company

Book a Free Assessment

Instant answers from your own SOPs, with the source on every answer.

An AI assistant that answers staff questions from your manuals and policies in seconds, and hands anything it can't solve to your service desk with the context attached.

Book a demo

01AI Knowledge Assistant

Your helpdesk is answering the same questions every day.

Repetitive tickets

VPN, MFA resets, printers and Outlook fill the queue.

Lost time

Staff wait hours for two-minute fixes.

Buried knowledge

Answers sit in long PDFs and wikis nobody can search.

02How it works

From question to verified answer in five steps

  1. 01

    Ask in plain language

    Typos are corrected.

  2. 02

    Search

    It finds the relevant parts of your documents.

  3. 03

    Rank and filter

    It won't answer below a confidence threshold.

  4. 04

    Answer

    Step by step, citing the source document.

  5. 05

    Resolve or escalate

    One click raises a ticket with the conversation summary attached.

03AI Knowledge Assistant

Features

Admin console

Upload PDF, DOCX and TXT manuals, manage categories and re-index without a developer.

Source citations

On every answer.

One-click ticket escalation

Single sign-on and role-based access

Secure by design

Encryption in transit; no credentials written to logs.

04AI Knowledge Assistant

One assistant, many teams

  • HR policies and onboarding
  • Finance and expense policies
  • Mortgage and operations procedures

05How it works

Rollout

  1. 01

    Weeks 1–2

    Load your documents and set a baseline.

  2. 02

    Weeks 3–4

    Pilot with a focus group and tune.

  3. 03

    Week 5 onwards

    Roll out and track how many questions are resolved without a ticket.

FAQ

Frequently asked questions

Short answers to common questions.

Still have a question?

Talk to a specialist. We reply within one business day.

Ask us a questionor call 1300 873 733
Will it make things up?

It answers only from your documents and shows the source. When it isn't confident, it says so and offers a ticket.

Which documents can it use?

PDF, Word and text files, including long manuals.

Can we control what it knows?

Yes. Your admins decide which documents are loaded.

Compliance

Your data, handled properly

Befree is ISO 27001 certified and GDPR compliant. We handle personal information under the Privacy Act 1988 and the Australian Privacy Principles, and under UK GDPR for UK clients. Sensitive fields, such as tax file numbers, are masked before they reach any AI model. Every AI workflow keeps a person reviewing decisions that touch a ledger, a client or a lending outcome.

How we protect your data

Next step

Try it on your own SOPs.

See it working before you decide.

  • 30-minute demo
  • With your own data
  • Reply within one business day
Book a demoor call 1300 873 733