L1 and L2 end-user support
First-line fixes and deeper troubleshooting from the same team.
01IT Support & Helpdesk
Real people, real fixes, fast.
Your staff reach certified technicians by phone, email or portal. Most issues are fixed remotely in a single session.
02What's included
What's included
Remote support
Secure remote sessions for quick fixes.
On-site support
Technicians on site when hands-on work is needed.
Onboarding and offboarding
Accounts, devices and access set up or removed.
Microsoft 365 and Google Workspace support
Email, Teams, SharePoint, Drive and licences.
SSO and password management
Password resets and single sign-on access, managed in one place.
Financial software support
Help with the accounting and finance applications your team relies on.
Hardware and printer support
Devices diagnosed, repaired or replaced.
03Outcomes
Benefits
Defined response times
Priority-based service levels.
One ticket, one owner
Every request tracked to closure.
Monthly reporting
Ticket volumes, trends and fixes.
FAQ
Frequently asked questions
Short answers to common questions.
Still have a question?
Talk to a specialist. We reply within one business day.
Ask us a questionor call 1300 873 733What are your support hours?
Support hours and response times are set in your service agreement.
How do we log a ticket?
By phone, email or the client portal.
Can you add an AI assistant for common questions?
Yes. See the AI Knowledge Assistant.
Compliance
Your data, handled properly
Befree is ISO 27001 certified and GDPR compliant. We handle personal information under the Privacy Act 1988 and the Australian Privacy Principles, and under UK GDPR for UK clients. Sensitive fields, such as tax file numbers, are masked before they reach any AI model. Every AI workflow keeps a person reviewing decisions that touch a ledger, a client or a lending outcome.
Next step
Give your team IT support they'll love.
We'll look at the work, the systems and the risks, and tell you what we'd fix first.
- Free 30-minute assessment
- A written view within a week
- Reply within one business day