National NDIS provider cuts monthly reconciliation from 100 hours to 20
Summary
- Client typeNDIS provider
- CountryAustralia
- Services or productsRPA, Workflow Orchestration · 8,000+ invoices a month
- Time to go-live
Challenge
Reconciliation across PRODA, Ezidebit, AP and AR took 100+ hours a month: seven steps, five systems, three people, no audit trail. Two people held all the knowledge, so holidays caused backlogs.
Solution
Bots matching transactions across all five systems, orchestrated end to end, with exceptions routed to reviewers.
Results
100 → 20hours a month
3xvolume with no new hires
100%of transactions traceable
Technologies used
- UiPath
- Power Automate
- Python
Related services
Next step
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